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Unwanted goods
If the goods you received do not meet your requirements or you have changed your mind you can return them to us for a full refund or exchange. Unwanted goods must be returned at the buyers own cost with reasonable care taken to ensure they return undamaged. Before returning any goods we require written confirmation (this can be an email) within seven days of receipt, we will then notify you when we have cleared the cancellation. A phone call is not considered acceptable for cancellations and we will not accept any cancellations by phone call. Any free items or gifts included in the purchase must be returned with the goods in order to receive a refund. We must receive the goods undamaged and in a resalable condition before a refund is processed, please note that refunds will be processed as soon as possible within 30 days of the cancellation.


Damaged goods
We recommend that you inspect all goods on receipt and (if possible) refuse delivery if there is any noticeable damage. Before returning any goods we require written confirmation (this can be an email) within seven days of receipt. If the facility is available to you we recommend you send us a picture of the damage.


Wrong items received
In the unlikely event that you have received the wrong items we require that you contact us straight away in order for us to resolve the issue.
 

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